Delivery and Returns

We want ordering from Tiny Terrain to be as simple as possible. Here you'll find everything you need to know about delivery, returns and exchanges.

Delivery
How much is delivery?

UK delivery is completely free. We currently ship within the UK only while we focus on getting Tiny Terrain up and running. We use Royal Mail for all orders.
How long does delivery take?

UK orders are delivered with Royal Mail within 1–4 working days from dispatch. You’ll receive tracking information once your order is on its way.
Do you ship internationally?

We’re currently only offering delivery within the UK while we’re getting Tiny Terrain off the ground.

If you’re based outside the UK and would love to order, please contact us at hello@tinyterrain.co.uk and we’ll do our best to provide a shipping quote.

Returns and exchanges
Can I return my play mat if I change my mind?

If you've changed your mind or would like to return your play mat, please do so within 28 days of receiving your order for a refund.

Please make sure your mat is returned in its original condition and packaging. Return postage costs are the responsibility of the customer unless the item is faulty or has arrived damaged.

If you're unsure about anything before sending your return, just email us at hello@tinyterrain.co.uk and we'll be happy to help.
How do I return my order?

There's no complicated process. Simply email hello@tinyterrain.co.uk with your order number and let us know you'd like to make a return.

We'll reply with the information you need to send your mat back to us.
When will I receive my refund?

Once we've received your returned mat and checked that it's in its original condition, we'll process your refund to the original payment method.

We'll email you to confirm when your refund has been processed. Please allow a few working days for the funds to reach your account, depending on your payment provider.
What if my play mat arrives damaged or faulty?

We're really sorry if your order arrives damaged or there's a problem with your mat.

Please email hello@tinyterrain.co.uk as soon as possible with your order number and a few photos showing the issue. We'll work with you to put things right as quickly as possible.
Do I need to keep the original packaging?

Yes, please keep your original packaging until you're happy with your purchase. If you need to return your mat, it should be securely packaged to help protect it during its journey back to us.
I have another question - how can I contact you?

We'd love to hear from you.

Email us at hello@tinyterrain.co.uk and we'll get back to you as soon as we can.