Privacy Policy
Last updated: 26/10/2026
At Tiny Terrain, we care about your privacy and want you to feel confident about how we use your information.
This Privacy Policy explains what personal information we collect when you visit our website, place an order, contact us or sign up to hear from us, and how we use and protect that information.
1. Who we are
Tiny Terrain is a UK-based, family run business.
4 Littleworth Road, Esher. KT10 9FP.
If you have any questions about how we use your personal information, you can contact us at: hello@tinyterrain.co.uk
2. What information do we collect?
Depending on how you interact with us, we may collect:
- Your name
- Email address
- Billing and delivery address
- Telephone number, where provided
- Order and purchase information
- Payment information, although payment details are generally processed directly by our payment providers
- Information you provide when contacting us
- Your marketing preferences
- Information about how you use our website, including device and browsing information
- Cookie and similar technology information
We only ask for information that we need to provide our products and services, communicate with you and run our website effectively.
3. How do we use your information?
We may use your information to:
- Process and fulfil your orders
- Arrange delivery of your purchases
- Send order confirmations and delivery updates
- Process refunds and returns
- Respond to questions or enquiries
- Provide customer service
- Send marketing communications where you have chosen to receive them
- Improve our website, products and customer experience
- Understand how visitors use our website
- Detect and prevent fraud or misuse
- Meet our legal, accounting and regulatory obligations
We will only use your personal information where we have a lawful basis for doing so.
4. Our legal bases for using your information
Depending on what we are doing with your information, we may rely on:
Contract: where we need your information to process and fulfil an order you've placed with us.
Legal obligation: where we need to keep records or provide information to meet our legal responsibilities.
Legitimate interests: where it is necessary to operate and improve our business, website and customer service, provided that this does not override your rights.
Consent: where you have actively chosen to receive marketing communications or where consent is required for certain cookies or similar technologies.
Where we rely on your consent, you can withdraw it at any time.
5. Who do we share your information with?
We may share relevant information with trusted service providers who help us run Tiny Terrain. These may include:
- Shopify, which hosts and powers our online store
- Payment providers used to process your order
- Royal Mail and other delivery providers, where relevant
- Email marketing providers, where applicable
- Website analytics and advertising providers, where applicable
- Professional advisers such as accountants or legal advisers where necessary
- Government authorities or law enforcement where we are legally required to do so
We only share information where necessary and expect our service providers to handle your information securely and in accordance with applicable data protection requirements.
We do not sell your personal information.
6. Marketing communications
If you choose to sign up to our mailing list, we may use your email address to send you updates about Tiny Terrain, including new designs, product launches, offers and other news we think may be relevant to you.
You can unsubscribe at any time by clicking the unsubscribe link in our emails or by contacting us at hello@tinyterrain.co.uk.
7. Cookies
Our website uses cookies and similar technologies to help it function, understand how visitors use it and, where applicable, support marketing and advertising.
Some cookies are necessary for the website and checkout to work. Other cookies may be used for analytics or marketing and, where required, we will ask for your consent before using them.
You can manage your cookie preferences through our cookie settings and can also control cookies through your browser.
8. How long do we keep your information?
We only keep personal information for as long as we need it for the purposes described in this policy, including to fulfil our legal, accounting and reporting obligations.
How long we retain information will depend on the type of information and why we collected it.
When information is no longer required, we will securely delete it or anonymise it where appropriate.
9. Your rights
Depending on the circumstances, you have rights over your personal information, including the right to:
- Ask for a copy of the information we hold about you
- Ask us to correct inaccurate or incomplete information
- Ask us to delete your information in certain circumstances
- Ask us to restrict how we use your information in certain circumstances
- Object to certain uses of your information
- Ask for certain information to be transferred to you or another organisation
- Withdraw consent where we rely on consent to process your information
You also have the right to object to receiving direct marketing from us.
If you would like to exercise any of these rights, please contact us at hello@tinyterrain.co,uk.
10. Keeping your information secure
We take reasonable steps to protect the personal information we hold from loss, misuse, unauthorised access, alteration or disclosure.
However, no method of transmitting or storing information online can be guaranteed to be completely secure.
11. Third-party websites
Our website may contain links to other websites, such as social media platforms or other websites we recommend.
We are not responsible for the privacy practices of those websites. We recommend checking their own privacy policies before providing them with personal information.
12. Children
Our website and products are intended for parents, carers and other adults. We do not knowingly collect personal information directly from children.
13. Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business, website, technology or legal requirements.
The latest version will always be available on our website, with the date of the most recent update shown at the top.
14. Questions and complaints
If you have any questions or concerns about how we use your information, please contact us at: hello@tinyterrain.co.uk
You also have the right to complain to the Information Commissioner's Office (ICO) if you believe your personal information has been handled incorrectly.
More information is available at ico.org.uk.