Frequently Asked Questions
Everything you need to know about your Tiny Terrain playmat.
Delivery & Returns
How much is delivery?
UK delivery is completely free. We currently ship within the UK only while we focus on getting Tiny Terrain up and running. We use Royal Mail for all orders.
How long does delivery take?
UK orders are delivered with Royal Mail within 1–4 working days from dispatch. You’ll receive tracking information once your order is on its way.
Do you ship internationally?
We’re currently only offering delivery within the UK while we’re getting Tiny Terrain off the ground.
If you’re based outside the UK and would love to order, please contact us at hello@tinyterrain.co.uk and we’ll do our best to provide a shipping quote.
How do I request a refund or exchange?
If you’d like to return or exchange your playmat, please follow the steps set out in our Delivery and Returns page.
If you have any questions about a return, please contact us at hello@tinyterrain.co.uk.
About our playmats
Are your playmats non-toxic?
Our playmats are made without a number of commonly questioned chemicals and materials. They are free from BPA, phthalates, lead, latex, formamide, formaldehyde, EVA and flame retardants.
We carefully select our materials with little ones in mind and have our mats tested to the relevant safety standards.
Are your playmats suitable for babies?
Yes. Our playmats are suitable from babyhood onwards, providing a soft and comfortable space for tummy time, crawling, playing and growing.
As with any baby or children's product, little ones should always be supervised while using the mat.
What size are your playmats?
We currently offer one size: 200 × 140 cm.
It's designed to give little ones plenty of room to play without taking over your home. We're working on more designs and sizes for the future, so keep an eye out for what's next.
Will you be launching more designs?
Absolutely. Bluebird Garden is just the beginning.
We're launching Tiny Terrain with our first reversible design, with more illustrated designs and colourways in the works. Sign up to our mailing list to be the first to hear about new releases.
Using your playmat
How do I clean my playmat?
Most everyday marks and spills can be wiped away with a damp cloth and water.
For a deeper clean, use a small amount of mild, non-abrasive soap diluted with water. Avoid harsh chemicals, bleach, solvents and abrasive cleaning products, which may affect the print or finish.
Always wipe away any cleaning product and allow the mat to dry completely before use.
Can I put furniture on my playmat?
We recommend avoiding heavy furniture or objects being placed on the mat for prolonged periods, as excess weight can leave marks or affect the surface.
It's also best to keep sharp objects away from the mat, as these can damage the surface.
Can I use my playmat outdoors?
Our mats are primarily designed for indoor family life. If you do use yours outside occasionally, take care to protect it from sharp objects, rough surfaces and prolonged direct sunlight, which may affect the colour and finish over time.
Bring your mat back inside after use and make sure it is completely clean and dry before storing.
About your order
How will my playmat arrive?
Your playmat will arrive rolled rather than folded, carefully packaged in its protective wrap and outer carton.
Simply unroll it on a clean, flat surface and allow it to settle. Any slight curling from being rolled should relax naturally within 24-48 hours.
Do the colours look exactly like they do on screen?
We make every effort to photograph our play mats as accurately as possible, but colours can vary slightly between screens and devices. The texture of the mat can also make colours appear subtly different in different lighting.
If you have any questions about the colours before ordering, please get in touch.
I have another question - how can I contact you?
We'd love to hear from you.
Email us at hello@tinyterrain.co.uk and we'll get back to you as soon as we can.