Terms and Conditions
Last updated: 26/10/2026
Welcome to Tiny Terrain. These Terms & Conditions apply when you use our website or purchase a product from us.
Please read them carefully before placing an order.
1. About us
Tiny Terrain is a UK-based company.
Our registered address is:
4 Littleworth Road, Esher. KT10 9FP.
You can contact us at: hello@tinyterrain.co.uk.
2. Our products
We make every effort to ensure that the descriptions, photographs, colours and dimensions of our products are accurate.
However, colours may appear slightly different depending on your device, screen settings and lighting conditions. Small variations in texture or appearance may also occur as a result of the manufacturing process.
Our play mats are designed and tested for their intended use. Please read any care, safety and product information supplied with your mat before use.
3. Product availability
Our products are subject to availability.
If we are unable to fulfil an order after you have placed it, we will contact you as soon as possible and provide a full refund for any amount you have paid for the unavailable product.
4. Prices
All prices displayed on our website are in pounds sterling (£).
Prices include VAT where applicable.
We reserve the right to change our prices at any time, but changes will not affect orders that we have already accepted.
We will take reasonable care to ensure that all prices displayed on the website are correct. If we discover an obvious pricing error, we will contact you before fulfilling the order.
5. Placing an order
When you place an order through our website, you are making an offer to purchase the product(s) in your basket.
After placing your order, you will receive an order confirmation by email.
Your order is accepted when we send confirmation that your order has been accepted or dispatched.
If we are unable to accept your order, we will contact you and refund any payment you have made.
6. Payment
Payment is taken when you place your order through the payment methods available at checkout.
Payments are processed securely through our payment providers. We do not have access to your full payment card details.
7. Delivery
We currently deliver within the UK only.
UK delivery is free.
Orders are sent using Royal Mail and are usually delivered within 1–4 working days from dispatch.
Delivery estimates are provided in good faith and are not guaranteed delivery dates.
Once your order has been dispatched, we will provide tracking information where available.
If your order is delayed or appears to be lost, please contact us at hello@tinyterrain.co.uk and we will do our best to help.
8. Cancelling your order
If you change your mind about your purchase, you can let us know within 14 days of receiving your play mat that you'd like to cancel your order. You then have a further 14 days to return the mat to us.
The mat should be returned in good condition, with reasonable care taken while you have it. Please contact us at hello@tinyterrain.co.uk before sending your return so we can provide the return instructions.
For unwanted or change-of-mind returns, return postage is the customer's responsibility.
9. Returning an unwanted item
If you change your mind about your purchase, you can return it in accordance with your cancellation rights.
The product should be returned safely and with reasonable care. You may handle the product to the extent necessary to establish its nature, characteristics and functionality, as you would be able to in a shop.
If the value of the product has been reduced because it has been handled beyond what is reasonably necessary to inspect it, we may be entitled to make an appropriate deduction from the refund.
Unless the item is faulty, damaged or incorrect, you are responsible for the cost of returning an unwanted item.
Please contact us at hello@tinyterrain.co.uk before sending a return so that we can provide the appropriate return instructions.
10. Refunds
When you cancel an order in accordance with your statutory cancellation rights, we will refund the payment received from you, including the cost of standard delivery where applicable.
We will normally issue the refund within 14 days of receiving the returned goods, or earlier where legally required.
Refunds will normally be made using the same payment method used for the original purchase.
Nothing in these Terms & Conditions affects your statutory rights.
11. Faulty, damaged or incorrect products
We want you to be completely happy with your Tiny Terrain purchase.
If your mat arrives damaged, faulty or different from what you ordered, please contact us as soon as possible at hello@tinyterrain.co.uk, including your order number and photographs where appropriate.
Depending on the circumstances, you may be entitled to a repair, replacement, price reduction or refund under UK consumer law.
Your statutory rights are not affected by anything in these Terms & Conditions.
12. Exchanges
If you would prefer a different Tiny Terrain product, please contact us at hello@tinyterrain.co.uk.
As we are launching with one design and one size, exchanges will initially be subject to availability.
Where an exchange is not available, your statutory cancellation and consumer rights will continue to apply.
13. Product care and use
Please follow the care and safety information supplied with your play mat.
Our mats are designed for their intended use as children's play mats. They should be kept away from sharp objects and prolonged exposure to excessive heat or direct sunlight.
Children should always be supervised when using the play mat.
14. Intellectual property
All content on the Tiny Terrain website, including our name, logo, illustrations, designs, photographs, graphics, text and other materials, is owned by or licensed to Tiny Terrain unless stated otherwise.
You may use our website for your personal, non-commercial purposes.
You must not reproduce, copy, distribute, modify or commercially exploit our designs, content or intellectual property without our written permission.
15. Website content
We try to ensure that the information on our website is accurate and up to date, but we cannot guarantee that every piece of information will always be completely free from errors.
We reserve the right to update or change website content, product information and availability without notice.
16. Links to other websites
Our website may contain links to third-party websites.
These links are provided for convenience and do not mean that we endorse or are responsible for the content, availability or practices of those websites.
17. Our responsibility to you
Nothing in these Terms & Conditions limits or excludes any liability that cannot legally be limited or excluded.
This includes your statutory rights as a consumer and any liability that cannot lawfully be excluded under applicable law.
18. Privacy
Our Privacy Policy explains how we collect and use personal information.
You can read it here.
19. Changes to these Terms & Conditions
We may update these Terms & Conditions from time to time.
The version that applies to your order will be the version in force when you place your order.
20. Governing law
These Terms & Conditions are governed by the laws of England and Wales.
If you are a consumer, you will retain the benefit of any mandatory consumer protection laws that apply to you.
21. Contact us
If you have any questions about these Terms & Conditions or an order, please contact:
hello@tinyterrain.co.uk
We’re a small, family-run business, so if there's anything you're unsure about, please get in touch and we'll do our best to help.